At plushph, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information.
Every piece of data transmitted between your device and the plushph platform is protected by industry-standard 256-bit SSL encryption. Your personal details, payment information, and account credentials are never sent in plain text.
plushph does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used solely to operate and improve your plushph experience — nothing more, nothing less.
plushph processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. Your rights as a Filipino data subject are fully respected and upheld.
plushph is transparent about what data we collect and why. This Privacy Policy is written in plain, accessible English — not buried in impenetrable legal jargon — so you always know exactly where you stand.
You have the right to access, correct, and request deletion of your personal data held by plushph. You can also object to certain types of processing. plushph will respond to all data rights requests within the timeframes required by Philippine law.
plushph collects only the personal data that is necessary for the operation of the platform, compliance with legal obligations, and improvement of your experience. We do not collect data for its own sake.
About This Policy: This Privacy Policy ("Policy") describes how plushph ("plushph", "we", "us", "our") collects, uses, stores, and protects the personal data of users ("you", "your") who access or use the plushph online gaming platform at plushph.app. This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By using the plushph platform, you consent to the practices described in this Policy.
plushph is an online gaming platform operating at plushph.app, offering casino games, live dealer tables, slots, bingo, and related gaming services to eligible players in the Philippines. plushph operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR).
For the purposes of the Philippine Data Privacy Act of 2012, plushph acts as the Personal Information Controller in respect of the personal data it collects from registered users and visitors to the platform. This means plushph determines the purposes and means by which your personal data is processed.
If you have any questions about this Policy or about how plushph handles your personal data, please refer to Section 14 of this Policy for contact details.
plushph collects personal data from you in the following categories, depending on how you interact with the platform:
When you create a plushph account, we collect the information you provide during the registration process, including:
To comply with PAGCOR regulations and Philippine anti-money laundering laws, plushph may collect copies of government-issued identification documents and proof of address, such as:
When you make deposits or withdrawals on plushph, we collect transaction-related data, including:
plushph does not store full debit card numbers on its servers. Card data is handled directly by our PCI-DSS compliant payment processing partners.
When you access the plushph platform, our systems automatically collect certain technical information, including:
If you contact plushph's customer support team, we collect records of those communications, including the content of your messages, the date and time of contact, and any resolution or follow-up actions taken.
Where you make use of plushph's responsible gaming tools — such as setting deposit limits, requesting a cooling-off period, or applying for self-exclusion — we collect and retain records of those requests and the settings applied to your account.
plushph collects personal data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity data, contact data |
| Age and identity verification (KYC) | Identity data, KYC documents |
| Processing deposits and withdrawals | Financial data, identity data |
| Compliance with AML and PAGCOR regulations | Identity data, KYC data, financial data |
| Fraud prevention and platform security | Technical data, financial data, identity data |
| Customer support and dispute resolution | Communications data, identity data, transaction data |
| Responsible gaming monitoring and tools | Responsible gaming data, usage data |
| Platform improvement and analytics | Technical data, usage data (anonymised where possible) |
| Sending service-related communications | Contact data |
| Sending promotional communications (with consent) | Contact data, usage data |
Under the Philippine Data Privacy Act of 2012, plushph processes your personal data on the following legal bases:
The processing of your identity data, contact data, and financial data is necessary for plushph to perform its contractual obligations to you as a registered player — including account management, game provision, and payment processing. Without this data, plushph cannot provide its services to you.
plushph is required by Philippine law to collect and process certain categories of personal data, including for identity verification (KYC), anti-money laundering compliance, and regulatory reporting to PAGCOR and other competent authorities. This processing is mandatory and cannot be opted out of.
plushph processes certain technical and usage data on the basis of its legitimate interests in operating a secure, fair, and well-functioning gaming platform. This includes fraud detection, platform security monitoring, and aggregate analytics used to improve the player experience.
Where plushph sends you promotional communications or uses your data for marketing purposes, we do so on the basis of your consent. You may withdraw your consent to marketing communications at any time by contacting plushph support or using the unsubscribe mechanism in any marketing email you receive.
In addition to the purposes described in Section 3, plushph uses your personal data in the following ways:
plushph uses your usage and preference data to personalise your experience on the platform — for example, by surfacing game categories you have previously enjoyed or displaying relevant promotions. This personalisation is based on your actual activity on plushph and does not involve profiling based on sensitive personal characteristics.
plushph uses your gaming activity data to monitor for signs of problem gambling behaviour, in accordance with its responsible gaming obligations. Where plushph identifies patterns of concern, it may proactively reach out to you with responsible gaming information or apply account restrictions as required by PAGCOR guidelines.
plushph uses technical and behavioural data to detect and prevent fraudulent activity, account takeovers, money laundering, and other forms of abuse on the platform. This may involve automated analysis of login patterns, transaction behaviour, and device fingerprinting.
plushph will send you transactional and service-related communications — such as deposit confirmations, withdrawal notifications, account verification requests, and important policy updates — via email or SMS. These communications are necessary for the operation of your account and cannot be opted out of while your account remains active.
plushph does not sell, rent, or trade your personal data to third parties. Your data may be shared only in the following limited circumstances:
plushph engages trusted third-party service providers to assist in the operation of the platform. These providers may process your personal data on plushph's behalf and are contractually bound to handle your data securely and only for the purposes specified by plushph. Categories of service providers include:
plushph is required by law to share certain player data with PAGCOR and other Philippine regulatory and law enforcement authorities upon request, or where required by applicable reporting obligations under the Anti-Money Laundering Act and related regulations.
plushph may disclose your personal data where required to do so by a court order, subpoena, or other legally binding demand from a competent Philippine authority. plushph will endeavour to notify you of any such disclosure where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or substantially all of plushph's assets, your personal data may be transferred to the acquiring entity as part of that transaction. plushph will notify affected users of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.
No International Transfers: plushph does not transfer your personal data outside of the Philippines except where strictly necessary for the operation of the platform (e.g., to a cloud infrastructure provider with Philippine data residency commitments). Any such transfers are subject to appropriate contractual safeguards consistent with the Data Privacy Act of 2012.
plushph uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. plushph uses the following categories of cookies:
These cookies are essential for the platform to function correctly. They enable core features such as user authentication, session management, and security. You cannot opt out of strictly necessary cookies while using the plushph platform.
These cookies remember your preferences and settings — such as your preferred language, display settings, and responsible gaming tool configurations — to provide a more personalised experience on return visits.
plushph uses analytics cookies to collect aggregated, anonymised data about how players use the platform. This data helps plushph understand which features are most popular, identify technical issues, and improve the overall user experience. Analytics data is not used to identify individual users.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the plushph platform. For detailed information on the specific cookies used by plushph, please contact our support team.
plushph retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | 5 years after account closure | AML Act / PAGCOR requirements |
| KYC verification documents | 5 years after account closure | AML Act / regulatory obligation |
| Financial transaction records | 5 years after transaction date | AML Act / tax compliance |
| Customer support communications | 3 years after resolution | Legitimate interests / dispute resolution |
| Technical and usage logs | 12 months from collection | Security and fraud prevention |
| Responsible gaming records | Duration of exclusion + 5 years | Regulatory obligation |
| Marketing consent records | Until consent withdrawn + 1 year | Consent / legal compliance |
After the applicable retention period has expired, plushph will securely delete or anonymise your personal data in accordance with its data disposal procedures.
plushph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, plushph will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules.
Your Role in Security: While plushph takes extensive measures to protect your data, you also play an important role. Please use a strong, unique password for your plushph account, enable any available two-factor authentication, and never share your login credentials with anyone. Contact plushph support immediately if you suspect your account has been compromised.
Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by plushph:
You have the right to be informed about how plushph collects and uses your personal data. This Privacy Policy is the primary means by which plushph fulfils this obligation.
You have the right to request a copy of the personal data plushph holds about you, along with information about how it is being processed. plushph will respond to access requests within thirty (30) days of receipt.
If any personal data plushph holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details directly through your plushph account settings, or by contacting our support team.
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and there is no other legal basis for processing. Please note that plushph may be required to retain certain data for regulatory compliance purposes even after an erasure request is received.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on plushph's legitimate interests, though plushph may be entitled to continue processing where it can demonstrate compelling legitimate grounds.
Where technically feasible, you have the right to receive a copy of the personal data you have provided to plushph in a structured, commonly used, and machine-readable format.
If you believe plushph has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
Exercising Your Rights: To exercise any of the rights described above, please contact plushph's Data Protection Officer using the contact details provided in Section 14 of this Policy. plushph will respond to all data rights requests within the timeframes required by Philippine law. We may need to verify your identity before processing your request.
The plushph platform is strictly intended for adults aged 21 years and above. plushph does not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is enforced through our identity verification process, and any account found to belong to an underage individual will be closed immediately and all associated data deleted, except where retention is required by law.
If you are a parent or guardian and believe that a minor has provided personal data to plushph, please contact us immediately using the details in Section 14 so that we can take appropriate action.
The plushph platform may contain links to third-party websites or services, such as payment provider portals (e.g., GCash, Maya). plushph is not responsible for the privacy practices of these third-party sites and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party sites you visit through links on the plushph platform.
plushph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.
Where changes to this Policy are material, plushph will notify registered users via email or a prominent notice on the platform prior to the changes taking effect. Your continued use of the plushph platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how plushph protects your personal data.
plushph has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us using the details below:
plushph Data Protection Officer
Email: [email protected]
General Support: [email protected]
Platform: plushph.app
Response Time: Within 30 days of receipt, as required by the Data Privacy Act of 2012
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated. The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012 in the Philippines.
For responsible gaming concerns or self-exclusion requests, please visit our Responsible Gaming page or contact our support team directly.
Now that you know how plushph handles your data, you can play knowing your privacy is taken seriously. Regulated, transparent, and built for Filipino players. Must be 21 or older to register.
Gambling is addictive. Know when to stop.
plushph is committed to responsible gaming for all Filipino players. You must be 21 years or older to register and play. Use plushph's deposit limits, session timers, and self-exclusion tools if you ever feel your gaming is becoming a concern. Play for entertainment — never chase losses.
Gambling is addictive. Know when to stop.